JustAnswer

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Roderick's complaint against JustAnswer

Roderick Sleep

10/09/2015

Not answering e-mails

Complaint against JustAnswer

This is a weird story. I bought a Sony hi fi Music Centre (second hand). I wanted a remote controller for said item as the manual instructed al adjustments via controller. I got on to Sony and they for some reason put me on to Just Answer. They wanted £28 before I asked a question. But they had no answer. I then get my credit card statement and they have charged me £28 and £10. I got on to them (07-09-2015) and asked about these charges, I was asked for the first sic digits and the last four digits of my card, this I did. I have heard nothing from them after many e-mails. Can you tell me how to get a response?

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