Cigna

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john's complaint against Cigna

john mcculloch

07/09/2015

Compasion

Complaint against Cigna

I had booked a flight & Hotel on 03/09/15 Witch cost £530 to Visit My sister who Lives in Toronto Canada,She Had Been Diagnosed With Terminal Cancer, I booked this on the 7th of July,Then on Friday 7th August Received A phone Call From The Hospital in Toronto That she had been Rushed in to Hospital as she was found behind her front door at home and was in a very serious condition, i informed the hospital that i was coming over to visit in september , But the hospital said that it would be to late by then.on the Saturday I Called the Insurance company To Ask ther Advice , They informed me that i was ok to cancel my flight on 3rd of sept , And book Another flight to Travel on the 10/08/15, cost £760, due to the Circumstances ,While i was over in Canada I received a letter from the hospital Which said Due to the serious condition of my sister could the family be at her bedside, My sister is still in Hospital But her condition is untreatable,on my return i filled in all the paper work and sent it Back to them only to be told that I have A Claim,As she had a Pre Medical Condition, I Realise This is the Case .with most Travel Cover But Considering the situation and bad advice that I recieved from Plymouth Insurance , surely This is not right.

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