Anglian Water

I was without water for 36 hours before and after a family event on sunday 1st september. The water went off Saturday night and I called anglian water for support in providing water which never came I called again the following night after the event and I was promised compensation. Today 4 September I got a call from customer "care" to check on progress. When I mentioned about compensation they claimed I did not report it and they tried to wriggle their way out of it. This is an automatic compensation and should be paid to every one effected for more than 12 hours! It doesn't need to be reported. Shame on you anglian water.. if I could leave I would. Shame I am stuck with you