IMImobile

3.00 stars

35 Reviews

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Deborah's complaint against IMImobile

Deborah Morley

01/08/2016

[LAPSED] Scam text messages I didn't sign up for

Complaint against IMImobile

£16.34 has been added to my mobile phone bill from Vodafone through competition texts which I did not sign up for. Vodafone cannot do anything about it but have given me the two phone numbers of the companies responsible. These numbers are IMIMoble 0330 134 0183 and Fonix 0330 134 0182. Impossible trying to get through. Numbers just ring for ages then voicemail kicks in. Vodafone said I may have entered competition on Facebook and this is how my number was passed on. Be very wary of any competitions you enter. I am hopeful I'll get my money back as Vodafone say they have numerous calls daily regarding these companies and customers are refunded. As far as I am concerned these companies are out to defraud people and they should not be allowed to operate. Vodafone have now blocked all premium rate texts and calls from accessing my number.

  • supporters 0

Lapsed. Deborah has not responded in 90 days

  • Comments (1)

Chris Bennett | | VERIFIED

Hi Deborah, I am the Head of Customer Service at IMImobile. We do not provide services directly to consumers but do provide a messaging platform for merchants to use and operate their services. I can see that the number you have been given is for a merchant using our platform and not us. We would like to assist in resolving this. Could you please contact me direct on [email protected]
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