Microsoft

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Andrea's complaint against Microsoft

Andrea bastow

07/01/2016

Poor customer service

Complaint against Microsoft

I bought office home and student 2010 in march 2013 I used the product key to install this on my laptop but this laptop has broken the screen is shattered so I cant see anything. I contacted 5 of your advisers 2 on Monday 4th jan. the service has been appalling and I am very very upset you really need to look at your team. The following are just some of the complaints I have: Monday 4th Jan - evening around 18.00pm adviser I kept writing the product key down wrong, took ages to answer each question, it was hard to understand him, told me he couldn't download this and I would have to by another one, my partner talked to him and said this is not correct and he was very unhelpful. Monday evening still 19.00 pm: adviser 2 was unable to write the product key down correctly, my partner who is a computer wizard was unable to understand the lady and she took over my computer to download X16-32007.exe though this lady was polite and did do what we asked, it was hard to understand her, sadly my internet connection was awful last night and the computer crashed, we were given a case no 1320646446. Tuesday morning around 11.00am: 3rd Adviser, couldn't write the product key down correctly, was stalling and turned his microphone off without telling me what he was doing, said my product key was wrong though I pointed out I had a case no from last night, was very unhelpful, It was hard to understand him, this is awful service, so decided to re phone. For the leading software company I think this service is awful all I'm asking for is a DVD that I can install an old package onto my computer due to im doing a college course and need Microsoft word. I have wasted hours talking to people from other countries that are unable to write a stupid code down in English. Please could you contact me asap and send me a DVD so i can load this program on my computer

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