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Simon's complaint against npower
Mis sold a contract renewal by a broker who I believed was from N power giving me the best tariff.
Complaint against npower
Having been contacted by N POWER regarding our current fixed contract coming to an end I verbally agreed a new one having been told that I was obtaining the best tariff available as we had "been with N power a long time and always paid on time." I specifically asked if that was the best price available with N POWER. The Tafiff offered started at 17+ units and eventually after consultation with the " N power portal" we reached 13+. Immediately I phoned N power back and spoke to a broker who offered me 10.29 units! The previous broker from Wattutilities had blatantly lied. Having spoken to the complaints dept they said I am tied to the verbal contract in spite of the brokers deception! I believe the whole conversation was recorded. This deceitful and fraudulent practice must be stopped.
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