Classic Collection Holidays

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Carole's complaint against Classic Collection Holidays

Carole Ruane

01/10/2015

Dreadful accommodation provided on Medeira & P Santo

Complaint against Classic Collection Holidays

We received very poor standard of accommodation on both Madeira and Port Santo. We raised concerns with Hays Travel Darlington prior to departure and told both island fully booked. We became ill after 3 days at the Quinta da Phena Franca on Madeira, a revolting establishment, and had to source our own alternative stay at Reids Palace which was excellent but came at a cost of £1400 in addition to our our original "holiday"

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