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Carole's complaint against Classic Collection Holidays
Dreadful accommodation provided on Medeira & P Santo
Complaint against Classic Collection Holidays
We received very poor standard of accommodation on both Madeira and Port Santo. We raised concerns with Hays Travel Darlington prior to departure and told both island fully booked. We became ill after 3 days at the Quinta da Phena Franca on Madeira, a revolting establishment, and had to source our own alternative stay at Reids Palace which was excellent but came at a cost of £1400 in addition to our our original "holiday"
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Carole Ruane | | VERIFIED