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Debra's complaint against Revolve Connections
Getting a copy of a disc of photographs
Complaint against Revolve Connections
Had a photo shoot done in August 2016 at Revolve Studios in Cardiff within House of Fraser department studio. Received one disc of images taken at the photo shoot and was told that if anything happened to the disc I could get a replacement by phoning up. I contacted revolve studios before christmas and left a message regarding my disc being damaged in a house fire. I was contacted back after leaving another message on the 2nd January 2017 to be informed that unfortunately there were no copies of my photographs so I couldn't have a disc to replace the one that had been damaged in the fire at my property. I am really unhappy with this as the photos were of myself and my daughter as a present off my daughter for Christmas. I no longer have any images now. I think to be honest giving people the wrong information and still collecting payment is totally out of order.
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Diane Dickens | | VERIFIED