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kathryn's complaint against Baskin-Robbins

kathryn cieloch


paid for 680g of icecream but only got 517g

Complaint against Baskin-Robbins

I purchased a 680gram tub of ice cream on the 8th Sept 2015 at £9.95 and when I got home became suspicious when I removed the tub from the paper bag provided and the tub felt baggy as if there were air pockets. I then decided to weigh the tub on my digital scales and to my anger discovered that it only weighed 543grams, the empty tub once the ice cream had been consumed weighed 26grams so in total the amount of ice cream that was missing and for which I had paid for was 163grams. This is unacceptable, I have always trusted this company and in the past I have never had any reason to doubt them but from now on I will demand that they weigh the ice cream in front of me or I will go elsewhere.

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kathryn cieloch | | VERIFIED

did not here anything from them
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