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Sandra's complaint against RokFri
Faulty and returned. Money taken out of my account after cancellation and still awaiting refund
Complaint against RokFri
The cigarettes were faulty and leaked. I cancelled and returned goods as requested and paid for special delivery on return. 2 months later I am still waiting for refund of my money withdrawn from my account after cancellation. I did not give permission for this withdrawal and after numerous phone calls, last one to Louise I am still waiting for my refund. If not received within 7 days I will be reporting to trading standards.
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