Healthy Living Direct

1.00 stars

48 Reviews

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keith's complaint against Healthy Living Direct

keith pinkney

05/11/2015

online order with no response to my emails

Complaint against Healthy Living Direct

I ordered on 23/10 15 online and received confirmation on my order Tha booklet from inside the DailyMirror says prompt delivery within 7 days of despatch from their warehouse By 2/11 15 no imformation was sent to me on the non receipt of my goods so I sent an email to wich no reply was forthcoming Wed 4/11/15 I sent an email cancelling my order due to no response about my order As no reply was received I phoned customer services who said the order couldn't be cancelled as it was dspatched on 4/11/15 The reply to my query about no reply to my email on 2/11/15 was they had been busy with the phoneline and hadn't caught up with the emails as the phoneline takes preference As the customer service phoneline charges 13 pence per min and you wait in a line for aresponse it can be expensive I feel the advert is misleading as 7 days from despatch could be any time as no imformation of despatch could be any time after paying for your goods and they didn't reply to my emails and charge 13p per min on the customer helpline 1found the customer helpline to be dismissive and unhelpful and suddenly my order would be received within 7 days as it was suddenly despatched on the day my email cancelling the order was sent If goods are not in stock you should be told at the time of ordering as the time of my order and despatch is totally unsatisfactory and the lack of response to my queries was a disgrace Premium rate customer phonelines take preference to emails I feel a complaint is warranted as the imformation in thebooklet is misleading and the customer services most unhelpful

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Healthy Living Direct failed to resolve this complaint

  • Comments (1)

keith pinkney | | VERIFIED

received my goods after spending 2.50p in phone calls and the rchase was not despatched until I phoned after 7working days of the order and the advert says immediate despatch after 7 days
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