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Cornwall's complaint against Shurgard Self-Storage
Reduced level of confidence in provision of service
Complaint against Shurgard Self-Storage
The company has reduced it's 24 hour policy to access between 06:00 hrs' and 23.00 hrs' unless you purchase a ground floor unit. There is an electronic seven feet high gate on entry and exit. I have easily vaulted the exit gate when the entry gate was faulty. My unit is on the first floor with access via another key code pad for access. I hired a unit within Shurgard more than 20 years ago because I work odd hours with delicate electronic equipment that can be affected bybcold and I do not want to be seen unloading at my home. The policy change was implemented without consultation and means I have to frequently sleep in a vehicle while waiting for access in order to feel secure while waiting to unload. This morning, 31st March 2019, I am waiting at the gate since 06:00. It is now 06:41. Shurgard clocks are clearly not programmed to distinguish the change from GMT to BST. This service which has gone bad is now appalling. I have constantly requested a review of the policy for me and others in the same position but Shurgard refute that units on the ground floor are less secure. I am going to approach Access Storage as they have a 24 hour policy.
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Cornwall Allen | | VERIFIED