Shurgard Self-Storage

1.00 stars

20 Reviews

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zee's complaint against Shurgard Self-Storage

zee beech


Stay away from Shurgard Shysters!

Complaint against Shurgard Self-Storage

Stay away from Shurgard Shysters! Shurgard took over the ABC Selfstore company and I can find nothing to like about Shurgard. They were quick to inform ABC customers about terms & payments but gave no information about what was happening with the store staff or how to contact the store or how things were changing. You have to trawl their t's&c's to find out the little hidden details about what changes they're making - they won't tell you directly. And email replies seem to be written by someone who read "how to write a facile reply that sounds as if you give a toss when in fact you couldn't care less" I tried calling my local store. I used to get straight through to a person. Now there is a "press 1 for ..." menu and after that the number diverts to another store (or perhaps planet shurgard) and apparently this is now a standard procedure, so I can no longer call the store to ask a simple question, or check if I've had a delivery, or anything else at all. The email address was wiped and I had to send 3 separate emails to Shurgard head office to find put the email address for my local store. The website email box has a 512 char limit so I had to send 5 separate emails for my one single message. The store management and staff are unhappy. Shurgard have scant regard for customer service or staff relations. ABC Selfstore was fantastic. I've been a happy customer for 13 years. My local Camden store is losing customers in droves and I will be joining them. I cannot fathom why anyone would give Shurgard a positive rating for anything at all. In my opinion Shurgard is faceless, soul-less, response-less, indifferent, greedy, impersonal, uncaring, unconcerned about customers, and worst of all, they don't care about any of this at all! I DO NOT recommend Shurgard for any reason under any circumstances and I will continue to communicate my absolute displeasure in every scathing, vitriolic and venemous way I can. Be warned! Stay away from Shagard Shysters. You won't like them and they don't care. Also see bbc website programmes articles for just-how-secure-is-shurgard and aspokesmansaid website for company-8525/shurgard-self-storage. and do a google search on "shurgard london losing customers" and see what the national press have to say. (Shurgard thew away £10,000 of customers property after the warehouse was infested by rats. Shur! Store your stuff with Shurgard... )

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  • Comments (1)

Eva Mckie | | VERIFIED

Agree totally ABC was a fantastic company, especially on safety and customer service. Shurguard encourage employee's to steal from its customers and get away with it! Me and several other customers are victims of theft from shurguard. You will not get any good response from the company.They tell lies and cover up what is happening with the theft and ripping off customers'. I agree with everything
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