Card Factory

1.00 stars

57 Reviews

GBP silhouette

SAVE ON YOUR INSURANCE

Kevin's complaint against Card Factory

Kevin Martin

25/11/2016

Damaged Goods all over the store

Complaint against Card Factory

I have never been to one of your stores before because I have always bought my cards from Clinton's. A friend recommended you telling me that your cards were the same quality as Clinton's but at a substantially reduced price. Today I decided to see how true that was. Well the price was a breath of fresh air as I have spent a fortune with your competitor but your pricing as you know is exceptional. The problem is with the quality. The card I purchased was for a "First Anniversary" at your Parkgate branch in Rotheham. I chose the card I loved but was horrified as I couldn't source one out of the ten in store that was not either creased, badly scratched or have dirty black marks on it. I finally thought I had chosen the least damaged one with only a slight crease, until I got it home, but on opening found huge black marks inside it. I am really very angry as I do not have the time to drive all the way back to the store to complain and do not have any confidence in your products now to return to any of your other branches I eagerly await your reply,

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