First4Solar

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TERENCE's complaint against First4Solar

TERENCE SIDDALL

13/10/2015

solar panels supplied and installed are not workingth

Complaint against First4Solar

the panels were installed several months ago and have never worked properly. they are not working at all now and a red light is permanently on. I have tried to contact them 4 times but each time ii am asked to leave a message but all calls are routed through answering service that work for different companies. I have left 4 messages asking First4Solar to contact me URGENTLY but have had no response.

  • supporters 0

First4Solar failed to resolve this complaint

  • Comments (6)

Judith Reed | | VERIFIED

I had the installation on 29th October and despite paying by bank transfer the following morning have still to receive any paperwork including a receipt for the payment. Also, there is slight damage to the roof, which has been promised to be repaired, but when? My energy company will only process my Feed in Tariff application on receipt of all the required paperwork which they say can take 8 weeks and I don't want to lose out on the current Government arrangement for installing solar panels.

TERENCE SIDDALL | | VERIFIED

WHAT CAN I ADD TO MY ORIGINAL COMPLAINT? FIRST 4 SOLAR REPIED BY TELEPHONE SAYING THEY WERE LOOKING INTO THE MATTER OF COMPENSATION (I HAVE NO WRITTEN PROOF OF THIS TELEPHONE PROMISE, i SEEM TO REMEMBER THAT THE MAN'S NAME COULD HAVE BEEN DANIEL BUT I'M NOT SURE) ANYHOW THE PANELS ARE STILL NOT WORKING AND I HAVE RECEIVED NO MORE CALLS OR VISITS.

freddy nye | | VERIFIED

freddy nye | | VERIFIED

Do NOT go with this company for your Solar panels, still not received warranties 3MTHs. Incorrect battery for the system and will not retune phone/letters. stay clear of this company as you will be ripped off..

Daniel Hawkins | | VERIFIED

Dear Mr Nye, We are aware of your complaint and have been working alongside you to resolve your issue with HIES & Social Energy. As you are aware, we supplied the largest system available for your home as requested by yourself - only after seeing how well your system performs did you request a larger battery. As for warranties, I believe the paper copy is now in your possession.16/07/2019 Daniel

Daniel Hawkins | | VERIFIED

as for not returning calls and letters, we have acknowledged your letter verbally on the phone and our call handling service have confirmed almost 30 in-bound calls from yourself of which 28 have been returned. It is also worth noting that of the 3 firms that initially contacted yourself on Solar Guide - you made complaints about all 3. I imagine it would be difficult to receive a positive review
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