A Shade Greener

1.00 stars

197 Reviews

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Judy's complaint against A Shade Greener

Judy Clemson


A hassle free boiler? I think Not

Complaint against A Shade Greener

It is now around 5 years since my boiler was fitted. The sales man told me it was hassle free, they even offer discounted other plumbing services. The contract is for 14 years at £45 a month. Today we received a letter stating we are accountable for regularly flushing out our heating system and apparently I agreed to this in the terms and conditions. The sales man did not tell me that piece of information. The blackmail comes alongside too. Should I not regularly flush out my heating system the. I will be responsible should the boiler breakdown? When did I agree to this? How is this hassle free? I explained to the sales man the £45 a month was very expensive, but he sold me the idea of hassle free, just sit back and enjoy a better heating system. I believe I have been missold and I will be seeking legal advise.

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  • Comments (3)

Neil Basnett | | VERIFIED

I am having exactly the same issue. I paid £400 in July for two gas engineers to fully power-flush the system including the boiler and filter. I have just had an Viessman engineer come to fix the boiler as the heating did not work. They claim it is my fault and have invoiced me for £232.80 which I am disputing. They are saying the system needs flushing....4 months after it was fully flushed?

Judy Clemson | | VERIFIED

It sounds like they have issues with the boilers and therefore those flushing warnings coming out so they have something to pin it on. Scoundrels

Neil Basnett | | VERIFIED

My previous boiler functioned very well for 14 years after I moved in without there ever being a need for the system to be flushed. It was serviced every year by British Gas and they never required it. At the end of its life, I switched to ASG. After 5 years, this summer it was fully flushed and after one month of central heating this winter, ASG are asking for the system to be flushed again...no!
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