A Shade Greener

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Mick tagg 's complaint against A Shade Greener

Mick tagg Tagg

07/02/2018

Failure to repair

Complaint against A Shade Greener

Dear shade Greener I write with reference to the above boiler at my address and my contract with your company. As you are aware I reported the boiler faulty on many occasions and you came out a couple of times but refused to repair as I missed one payment, I got it up to date but fell behind again due to ill health for only one payment. On my last conversation you refused to repair or replace the faulty boiler and said you would write to me cancelling said agreement as I defaulted on the agreement. Yet no part of the agreement do you state you will not repair the boiler or replace it. To date I have not heard from you. I cancelled the standing order as you told me to as it would be pointless paying for something you was not going to repair but I would hear from you within a week. I have wrote to you but had no reply. As stated I have contacted trading standards as no part of your agreement or contract states you will not repair the boiler. I now require either the letter explaining your reasons or the boiler putting right. As today we have had he boiler looked at and the conclusion is the boiler shouldn’t have been left by your company and is in fact illegal. I write to request either the return of all monies paid to your company, a replacement boiler and sight of the letter as you have failed to send it. Failure to do so or if no communication is received then I will have no alternative to let trading standards issue proceedings against your company or I will issue a Statuary demand for the full amount paid to offset the cost of a replacement boiler. I await your reply by return to avoid further action being taken. Yours Mick Tagg

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