A Shade Greener

1.00 stars

169 Reviews

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Jon's complaint against A Shade Greener

Jon Lander

22/02/2017

[RESPONDED] Further incompetence

Complaint against A Shade Greener

Following from a complaint posted on 17th Jan regarding rude call centre staff, I received a call from their office to discuss this on the 8th Feb where I was paid lip service to my complaint. They were not interested at all which just demonstrates further how endemic the incompetence and arrogance of their staff is ingrained within the company. I did report that a fault identified on the 18th Jan by the engineer as requiring a return visit was still outstanding, showing another example of how inept the company is in dealing with its customers. An engineer visit was booked for the 22nd Feb to rectify this fault. I was informed that I would receive a message on the day from the engineer informing me of the expected time of arrival. After waiting in all morning and having received no confirmation by 2pm on the afternoon of the 22nd that an engineer would be attending, I contacted the office. I was informed that an appointment had been placed on the notes but no appointment had been booked with the engineer. Once again showing utter contempt for the customer and incompetence by the useless idiotic staff in the office. Maybe the company would be better off employing Chimpanzees from the zoo, as the current office staff I have had the misfortune of encountering appear to have the brain capacity of 1st generation omoeba. Once again I will receive the obligatory response "please contact the company to resolve this complaint" but when the staff are as incapable as they have demonstrated so far, this will once again be a pointless exercise other than for wasting people's time.

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A Shade Greener has responded

  • Comments (9)

Steve Williams | | VERIFIED

I think its well about time that a social media page was set up regarding the ongoing issues with A Shade Greener Boilers, without doubt one of the most inept, incompetent, scheming, lying, devious companies out there today. I have experienced nothing but problems since I made the most horrid mistake by opting to have one of their "Everlasting Boilers" installed.

Steve Williams | | VERIFIED

Since it was installed just under three years ago its had so many botch jobs it has now been condemned and requires full replacement. I have had more than enough, cancelled the DD and contacted the financial ombudsman as I don't want anything further to do with them, just take the heap of scrap out of my property.

Jon Lander | | VERIFIED

Believe it or not for the post I have made I was accused of being racist and threatened that if I didn't take the post down further action would be taken. Unbelievable stupidity of the highest order by their office staff i have had to deal with & now threats. I'm not sure if they've heard of libel but now I'm accused of racism when clearly there is none it might be time to take legal action

Claire Murgatroyd | | VERIFIED

I can totally sympathise with you. I have recently experienced the same idiotic staff at A Shade Greener and their "Neverlasting" Boilers and their sheer incompetence and totally concur that they are simply not interested in customer care but do their utmost to by-pass any complaint in as curt a way as possible and act in a totally defensive manner like you are being a total nuisance to them.

| | VERIFIED

had a boiler installed by a shade greener. they have done nothing but lie and cheat their way through the last three years with me. they even threatened to remove the boiler, which as a white good is illegal. I paid cash to a debt collector a mr nick morley, has anyone any experience with him? they said they never received it. they said they don't take cash payments. I have a complaint in with t

| | VERIFIED

ombudsman now, and winning. has anyone paid cash to a debt collector regarding a shade greener? contact me if they have [email protected] I will be suing them once the ombudsman makes her decision. I have aready had a report done and they find them at fault. they even took me to court because they ot their figures wrong by £300. please anyone has any experience of this or mr morley please

| | VERIFIED

contact me on the above address

Jon Lander | | VERIFIED

Threatened by Josh Stewart from AShade Greener with legal action for racism. If I did not remove this complaint. I did reply to Josh asking him to explain how any of the above was racist. As I have not received a reply I can only assume that Josh has now read the definition of racist and realised he to was incompetent in his understanding of the term racist.

A Shade Greener | | VERIFIED

Hi, Could you please contact the office to get this resolved. You can either call us on 08453012342 or email us at [email protected] Thanks
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