A Shade Greener

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Jon's complaint against A Shade Greener

Jon Rigby

12/04/2019

Legal action on removal of panels

Complaint against A Shade Greener

Has anyone took ASG to court over having the panels temporarily removed? The lease agreement clearly states ASG will temporarily remove the panels at ‘NO CHARGE’ but charges have been incurred. 1 Use of my scaffold which is at a charge to myself 2 Supply 12 spare roof tiles again at a charge to myself 3 £1000 ‘bond’ (whatever you wish to all it) losses of interest All of which is not in the lease agreement, and I’ve found out these policies have been introduced after the agreement was signed. I just thought I’d ask on here before I see my solicitor.

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  • Comments (21)

Jim S | | VERIFIED

Jon, I am having exactly the same issue now. Can you please let me know what the outcome of this was for you. ASG are trying to charge me £1000 “bond “, 12 roof tiles and scaffolding, to remove the panels which I am refusing to pay for because as you say it clearly says in the contract FREE OF CHARGE. I am coming up against brick wall in ASG and the ombudsman don’t cover this type of business.

Jon Rigby | | VERIFIED

User Responded via private message

Jim S | | VERIFIED

Hi Jon,Thank you for the reply but sorry how do I access a private message?

Jon Rigby | | VERIFIED

Just tick the box blow where it says 400 characters

Jim S | | VERIFIED

Jim S | | VERIFIED

Jon, sorry I don’t have a box to tick, I am on the iPad, does this effect it?

Jon Rigby | | VERIFIED

User Responded via private message

Jim S | | VERIFIED

Sorry I still can’t see any private messages?

Jon Rigby | | VERIFIED

User Responded via private message

Jon Rigby | | VERIFIED

Jim, I’d recommend sending them a letter stating if they want to use your scaffold then a cost will in incurred or they will have to use there own to remove the panels then they will have to remove it so your roofer can put there’s up then ASG will have to put it up again to put panels back on. Secondly instruct them that you will charge them for the roof tiles.

Jon Rigby | | VERIFIED

Thirdly get then to say why they want £1000 bond to remove there panels and why it’s not in your contract, fourthly threaten to turn the panels off until they remove them at ‘no cost to yourself’

Jim S | | VERIFIED

Jon, Thank you for the reply. I have written to their complaints department asking for the reason behind the charge. I also said if it is acceptable for the tennant to introduce bonds out of contract then it must also be ok for the landlord (me). I’ll write another letter with your other points and await the outcome. Did you get the results you desired from this? Thank you for the info. Jim

Jon Rigby | | VERIFIED

User Responded via private message

Jon Rigby | | VERIFIED

It’s because some people have problems with birds nesting under the panels. ASG won’t fit nets to stop this so people have asked for panels to be removed for work to be done on roof and not letting ASG back to refit

Jim S | | VERIFIED

sorry your first was a private message so I can’t see if you got them removed for free?

Jon Rigby | | VERIFIED

Jim, I got the cost of the tiles, I have a great roofer and he gave me a receipt for the tiles which they insisted on, think they were shocked with the price my roofer charged £££ lol. I wish I had time before I needed the work doing to get documentation from them first for the costs. I have since found out why they are charging £1000.

Jim S | | VERIFIED

Jon, so just to be clear did you end up paying the £1000 bond and did ASG remove your panels for free or at all?

Jon Rigby | | VERIFIED

Paid £1000 on a credit card and it showed on statement in and out on same day, they did remove panels and refitted them at no cost, think they want bond to make sure they can refit them. I got cost of roof tiles back after fighting for it, but couldn’t get money of them for using my scaffolding, after roof was replaced the panels were back on within the week.

N Khan | | VERIFIED

I m having the same problems with them after having a loft conversion and they are not refitting the panels

Darren Gilliver | | VERIFIED

Darren Gilliver | | VERIFIED

Hi. Has anyone got any further information regarding removal and storage of solar panels whilst getting roof renewed. Can they just insist on using your equipment (scaffolding) free of charge? I don't mind paying the 'bond' as such, as I am happy to get them refitted after the work, but 'giving' them tiles and use of scaffold is not in the contract. Any info would be appreciated.
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