A Shade Greener

1.00 stars

200 Reviews

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lisa's complaint against A Shade Greener

lisa Osbourne

26/02/2018

Poor service-no boiler

Complaint against A Shade Greener

Hi, I have a boiler with you-installed in August 2013. I had an engineer out 2 weeks ago after waiting 2 full days and a no show on the Sunday. I had no heating.  I was told it was a faulty port valve-which is not covered by the maintenence plan but advised could push across to open the valve as a short term fix. Tonight my boiler is banging really loudly so I have switched it off as too scared to have on-on the coldest night of the year! I have called your fault line-to hear a message"there is no one to take your call right now,please leave a message". Which I have ,but surprise-no one has called me back. I am absolutely disgusted with the "service"-it is so poor. I   want this sorting out.  I pay £38 per month-to date, I've paid over £2.5k for what?  The boiler is supposed to last for 20 years and I'm not even halfway through the contract. I will be contacting the local press . I am also have a social media blog with 53.k following and will be using this platform if my boiler is not sorted in the next day or so. I will also be cancelling my direct debit and will not pay another penny until sorted. As I have paid more than a third -you will have to take me to court and I will demonstrate the poor service. When I called 2 weeks ago-it took me over 50 mins to get through-with the advisor telling me there was only him there! Today-there is no one at all to speak to. I also have an asthmatic child -so all in all a lot to publicise

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