GnERGY

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JOHN's complaint against GnERGY

JOHN CANTRELL

31/10/2015

contracts via email

Complaint against GnERGY

I was contacted by energy helpline with a view to changing my supplier. I agreed to this provided that it did not involve me with any input or aggravation. Subsequently I was contacted by Coop regarding my wish to leave them and that there was a penalty involved. As a result I negotiated better terms and said I wished to stay with them. Some time later I discovered that in fact they were no longer supplied by them. It transpired that a contract had been set up with GnENERGY and that I had been informed by email. This email I later discovered was in junk mail which obviously I do not read. This to me is totally underhanded, unacceptable, unethical and probably illegal. If they wish to operate via email it should be on the basis of acceptance by the customer not on the basis that no response means acceptance. GnERGY had my phone numbers and address so there is no excuse on their behalf! John Cantrell

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