Sonic Alarm Systems

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KATE's complaint against Sonic Alarm Systems



My complaint is about excessive charging a ten min call out one mile from our home cost £54

Complaint against Sonic Alarm Systems

We have dealt with Sonic Alarm Systems in Penarth twice as we know of no other and is local one mile away, we also want to support local business. On both occasions we have felt 'ripped off' and have questioned the bill. The last time we had to use them we had a bill for £54 which lasted 10mins they couldn't find anything wrong with the alarm. When I rang the company to establish the costs It was suggested that as they couldn't find anything wrong there would be no charge. Before I agreed for a call out I did ring the company as I was worried about the costs and was told it would be minimal. We do not dispute the fact that we should pay a cost but feel that something in the rang of £25 is in proportion and not excessive. Please can you investigate the matter further.

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