RIGHTIO

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Mark's complaint against RIGHTIO

Mark Bicknell

21/12/2016

Boiler repair

Complaint against RIGHTIO

On 19 December a Rightio boiler man came to look at my ex-wife's boiler. I withas charged £142.80 including VAT. She had central heating but no hot water. I said I thought it was the diverter valve. The technician agreed. He said they would need to get the part and went away. Later that day someone from Rightio calls and says the part will be £199.99 plus VAT and another 1 hour will be required to fit it. The total cost would end up at about £550! I bought the valve myself for £91 including VAT (about £60 to the trade) and someone else fitted it in 20 minutes for £60. Simple job. I want that £142.80 back.

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