RIGHTIO

1.00 stars

123 Reviews

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O's complaint against RIGHTIO

O Golding

17/08/2019

DISGUSTING - do not use Rightio!

Complaint against RIGHTIO

Firstly, has anyone else noticed that 6.6% of reviews on Rightio's site are 1-star, whereas the percentage of 1-star reviews on other sites seems to be way higher? I wonder why that is... It's no wonder, though, that this company has £1.1million of liabilities. The engineer spun the very simple job out to last way longer than it should have so he could charge for a second hour (they charge by the hour). On the first visit, the engineer took 30 mins to isolate and remove our shower unit, tell me to source a replacement valve and assure me that the rest of the job would be easily done on his second visit, in our remaining 30 mins. Fair enough. However, I wasn’t there for his second visit, where he somehow took over 45 mins to simply screw in the unit’s backplate, fit the unit and cold/hot feeds and seal everything. The whole unit was dangerously loose when I got home and would have leaked into the wall cavity so I had to get another company to come in and finish the terrible job he did. The second (non-Rightio) plumber confirmed that the standard of the work was appalling and should have taken a quarter of the time (this guy did indeed do a brilliant job in a quarter of the time). I spoke with a Rightio representative on the phone, who seemed to enjoy repeating the phrase "we've concluded our investigation and the plumber said that the times on the sheet are correct". My other half, who was looking after our newborn daughter in the other room during the second visit, unfortunately signed the document without knowing any better, trusting that they'd done a decent job in an appropriate time. Although Rightio has not acted illegally, they are clearly an immoral company, who rip people off and take advantage wherever possible. Avoid at all costs!

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