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anne's complaint against RIGHTIO

anne mcniven


Over charged on price!

Complaint against RIGHTIO

Pleasant engineer, (though he left a mess behind him!) pleasant chap on the phone quoting the price. Very unpleasant "customer service" person I had to deal with once I was actually over charged on the agreed price. Despite having the agreed price on Rightio paper work, with both the engineer and my signature...I was very rudely told that the quote on the phone (which I was not allowed to listen to) was the quote Rightio would be sticking to. I am disgusted, as I was very certain to ascertain the final price, with no ambiguity whatsoever. The engineer also confirmed the price on the phone with his manager whilst filling out the paper work at the end of the job. Honestly? The price is still good...but fair is fair, and Rightio have been UNFAIR. My elderly parents are getting a new boiler next year, I will ensure we do not use Rightio as a company that is dishonest in quoting does not deserve the business!

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