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Larry's complaint against RIGHTIO

Larry Connolly


Paying an emergency fee for a problem unresolved

Complaint against RIGHTIO

Job ref no.5446961. I contacted Rightio on a Friday evening told that they can come out for an emergency fee of £159 +vat . The same fee would apply for a Saturday slot. Took the Saturday slot . Engineer came to look at he said some valve needs changing. I told him to go ahead . Ten minutes later he told me it was too awkward to change but has fixed it by cleaning out the original one. Spent about five minutes checking it out and longer writing out the invoice. My beef is not with the engineer but the company. I rang them up this morning and explained to them what the problem was and was told that an engineer can come between 5 -7 pm this evening. Two hours later I got a phone call from Ringio that an engineer can only come between the hours of 1-5 pm the next day. The company is advertised as a 24 hr call out service as I have already paid, but was told that they only come out to people's property during normal working hours. Will definitely not be endorsing these sharks who feed of the weak and vulnerable.

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