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123 Reviews

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Michelle's complaint against RIGHTIO

Michelle Patiar


Quick to take money but offer no service!

Complaint against RIGHTIO

Do not use Rightio as your plumbing solution. The plumber turned up to fix a toilet, and said that he was not an expert in toilets, rather in boilers, and spent half an hour ringing around other plumbers to get advice. He took a picture of the toilet and that is how he ended up making his diagnosis of a “broken flush valve” He concluded that we would need to have all the tiling work in the bathroom re done to access the loo to fix. He left with the toilet not working. We signed the job sheet on the condition that if we hired another independent plumber and he could carry out the repair and fix it without the need to break the tiling we wouldn’t pay the fee. I rang another plumber who came and fixed the issue in under 5 mins, it was due to limescale build up on the flushing system, he charged me £20.00 as a goodwill gesture and left. Rightio are now refusing to refund the £130.00 income that they have taken without providing any reasonable service, and are asking me to go around and chase the plumber for their report?! I have provided the independent plumbers name and number or asked them to come around and verify with there own engineers that the loo is now working! So quick to take the money, with an awful awful service provided. #Shameless#daylight robbery.

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