1.00 stars

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Daniela's complaint against RIGHTIO

Daniela Petralia


Terrible and job and even worse customer service

Complaint against RIGHTIO

Please stay away! They take advantage of the fact that you're facing an emergency! They promised to visit the same day, they didn't. Had to chase them and they eventually showed up the following day, but forgot a form they needed so had to come back the day after. They broke the tiles to find the leak, but did not find it nor fix anything and charged me £523 for a job that was never completed. Had to call another plumber who was able to fix it in an hour and confirmed that there was absolutely no need to damage my tiles to find the leak I complained and had to chase them for 3 months for a reply, they kept ignoring until finally they came back saying they will not refund a penny. This is despite me submitting all relevant documentation to support my claim including an official report from the second plumber.

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