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Tanveer's complaint against RIGHTIO

Tanveer Kausser


Threatening legal action

Complaint against RIGHTIO

I has a blocked toilet and at the time phoned a few companies including rightio. At time of enquiring on the phone i was sold their care plan advising it was a monthly rolling contract and i could cancel anytime and i was offered a discounted hourly rate on the initial repair. After reading their initial reviews i cancelled the repair and got another plumber out who was charging a fixed price. I have a receipt from this plumber confirming the work. I didnt want to tell rightio i had used another plumber for the initial job and just said work was not needed as my husband had sorted. A few months later i had a similar problem and rang rightio and they not only said the work was not covered but also said i was trying to scam them as it was the same problem. As you can imagine i felt incredibly insulted as they had already arranged and cancelled on me 3 times prior to telling me i wasn't covered. I subsequently told them what i thought of them and that i would be cancelling my cover. To date i have yet to receive any paperwork advising what was sold and my cancellation rights however after 7 months since i cancelled i have received 2 threatening letters saying they will take me to court if i do not pay the annual fee as they have done work on my property which they never have. I am seriously concerned about the working practices and extremely poor customer service of this company which could be very threatening to vulnerable clients.

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