Fast Response Plumbers

4 Reviews

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Helen's complaint against Fast Response Plumbers

Helen J

27/10/2016

Unqualified "engineer" and hidden costs. Do not use Fast Response Plumbers!

Complaint against Fast Response Plumbers

Please don't use this company. They totally ignored my lengthy complaint I sent. We ended up paying an extortionate £830 for fixing a diverter valve (which.co.uk say it should cost a maximum of £530). We won't go with a company that advertises at the top of Google again - we'd use checkatrade. Asking for your credit card details before arriving should ring alarm bells. I very much doubt the first guy they sent had any training in fixing a boiler. He took the front off and stood there on the ladder and told us he didn't know what the issue was. I wish I'd asked for his card to show his accreditation (if he had one). We were charged while waiting for 2 more capable engineers to arrive and for the time they went to collect parts. They added 20% VAT to the bill and did not disclose this beforehand - Trading Standards says you have to.

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  • Comments (1)

Terry Bowden | | VERIFIED

Exorbitant charges for a small leak, no respect for our house, or self isolation. Left us with no heating and loose flooring. Didn’t even bother to turn off the water first, so leakage into kitchen via lighting. So no electric for an evening. Felt as though we were being talked to while they stretched out the job to 2.5 hrs
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