Hyde Housing

1.00 stars

6 Reviews

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Lorraine's complaint against Hyde Housing

Lorraine Palmer

06/10/2016

Heating and hot water.

Complaint against Hyde Housing

I would just like to let you know of my frustration towards your company right now. I have been without heating and hot water since the 27th of September. Somebody came out on the 30th. Hot water and heating them went again. So again somebody came out on the 1st. We were then told that the part would be ordered Monday morning to which it would arrive on Tuesday morning so therefore he would be out to sort it. We heard nothing so I phoned Tuesday evening. (Around 5, half 5) Hyde then gave me the number of the contractor to which I rang 4 times so I left a voice mail. A lady then rang Wednesday morning and told us that someone would be out Friday morning. To me this is not good enough I have a 5 year old daughter who has had to have cold showers and be freezing in the morning. My mother in law is also disabled and she has been freezing. So I done an email complaint to Hyde yesterday. Only to find out the company actually already have the part and still decide to not send someone out sooner. I think this is disgusting. I understand there are other jobs to be done but to leave a 5 year old girl without heating and hot water and a disabled lady in her late 50's is outrageous. The lady I spoke to on the phone today was also very rude!!!! I would like to see her or you to leave your young child or disabled mother without heating and hot water for nearly 10 days. I do not think that in anyway this is acceptable especially as your company already have our part.

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  • Comments (2)

Richard Shannon | | VERIFIED

I would suggest to the above resident, get in touch with your Environmental Health Office at your local council, speak to the officer concerned with Housing Associations they will take up the compaint and order them to deal with the issue or face sanctions. Hyde are a complete and utter waste of time and effort. They have one of the worst names in Housing Associations.

Richard Shannon | | VERIFIED

Hyde will not respond until they are forced to, even then they will have all the excuses under the sun. From my understanding, the CE is only interested in sucking up to the relevant Ministers, she is not interested in the residents or Hyde, just being in the right place at the right time. Awards and Hopuse of Lords here she comes.
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