Pleiadian Properties

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Carol's complaint against Pleiadian Properties

Carol Galloway


Overcharge of labour

Complaint against Pleiadian Properties

Known the heating engineer for many years in a business capacity. Boiler broke and asked for a quote, no price given but suggested fitting an immersion heater to enable hot water in the meantime. Trusted supplier and allowed him to enter property when I wasn't at home. Asked for invoice and in the meantime employed another company to install heating as I had no confirmation of price from previous company. Advised Pleiadian Properties that I was going ahead with another company, he wasn't happy about my decision! Four weeks later, following the fitting of an immersion heater by him, I received an invoice for £333, parts approx £25.00 labour £299.00! This work would probably have taken one hour at the most. I have paid because I worry about owing money, but feel this labour amount was totally a ridiculous amount. Have asked for a breakdown of labour, but not had a reply. Could you please advise my next step as I really can't afford this amount and feel he added extra costs because I didn't agree to him fitting a new boiler, which he hadn't given me a price for. Many thanks, Carol Galloway

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