T Brown Group

1.00 stars

52 Reviews

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STELLA's complaint against T Brown Group

STELLA OFORI

24/10/2017

HEATING AND HOT WATER

Complaint against T Brown Group

MY BOILER BROKE DOWN AND AS A RESULT DID NOT HAVE HEATING AND HOT WATER ON MONDAY 16 OCTOBER 2017. I REPORTED TO LAMBETH COUNCIL AND A JOB WAS ORDERED FOR A CONTRACTOR TO COME AND FIX IT. I HAD TWO ENGINERS WHO CAME TO MY PROPERTY ON WEDNESDAY 18 OCTOBER 2017 WITH THE AIM OF FIXING IT. THE ENGINEERS DID NOT DO ANYTHING AND SAID THE BOILER LOOKS NEW AND SHOULD HAVE A WARRENTY ON IT. THEY (ENGINEERS) THEN SEND AN EMAIL TO IDEAL, THE MANUFACTURES OF THE BOILER TO COME AND FIX IT. ON THURSDAY 19 OCTOBER, I HAD A CALL FROM T-BROWN THAT IDEAL SAYS THEY CAN NOT FIX MY BOILER BECAUSE THE WARRENTY HAS EXPIRED SO THEY BOOKED AN APPOINTENT FOR ANOTHER ENGINEER TO COME BACK AND FIX IT ON FRIDAY 20 OCTOBER. THE ENGINEER FROM T-BROWN CAME BUT COULD NOT FIX IT CLAIMAING HE NEEDS TO ORDER FOR A PUMP FOR THE BOILER AND THAT THE OFFICE WILL GIVE ME A CALL. I DID NOT GET ANY PHONE CALL FROM T-BROWN UNTIL WHEN I CALLED T-BROWN BACK ON MONDAY AND THE ADVISOR THAT ANSWERED THE PHONE SAID IT IS SHOWING ON THEIR SYSTEM THAT THE JOB HAS BEEN COMPLETED THATS WHY THEY NOBODY CONTACTED ME. I WAS VERY UPSET ABOUT THIS AND THEN LADY ON THE PHONE SAID SHE WAS GOING TO TALK TO HER MANAGER AND THE ENGINEER AND SHE WILL CALL ME BACK. THE LADY CALLED BACK LATER IN THE DAY THAT SHE HAD SPOKEN TO THE ENGINNER AND THAT THE PART THEY WERE WAITING HAS ARRIVED AND SHE BOOKED ANOTHER APPOINTMENT FOR TUESDAY 24 OCTOBER 2017 FOR THE ENGINEER TO COME WITH THE PARTS TO FIX THE BOILER. I WAITED FOR THE ENGINEER WHO NEVER TURNED UP UNTIL I CALLED I CALEED THE OFFICE AGAIN AFTER 7PM AND WAS TOLD BY ANOTHER ADVICER FROM T-BROWN THAT THE ENGINNER IS NOT COMING AS HE HAS NOT GOT THE PARTS. I WAS VERY UPSET AND STREESS TAKING INTO ACCOUNT THAT, I HAVE BEEN WITHOUT HEATING AND HOT WATER FOR 7 DAYS NOW AND WHY NO BODY CALLED FROM T-BROWN TO TELL ME THAT, THE ENGINEER WAS NOT COMING UNTIL WHEN I CALLED THEM BACK. THIS IS NOT THE FIRST TIME T-BROWN HAS DONE THIS. I STILL DON'T HAVE HEATING AND HOT WATER AS AM MAKING THIS COMPLAIN AND I LIVE IN THE PROPERTY WITH MY TWO YOUNG CHILDREN. THIS IS VERY DEPRESSING AND I DO NOT PAY MY RENT TO BE TREATED THIS WAY. I DO NOT KNOW WHEN MY BOILER WILL BE FIX SINCE T-BROWN ARE NOT BEING TRUTHFUL AND KEEP LYING ABOUT THE SITUATION. I INTEND TO TAKE THIS UP IF THIS ISSUE IS NOT SORTED BY TOMORROW 25 OCTOBER 2017.

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