T Brown Group

I first put in a complaint about having no heating at the beginning of Dec, after numerous engineers coming out and being told it’s ok to do the pressure on boiler myself which I DO NOT THINK is my job, I had a flood on Saturday 13th Jan as I DID NOT CLOSE VALVE PROPERLY AGAIN NOT MY JOB so now been without hot water or heating because it was all switched off, again another appointment today pm another afternoon off work only to be told the engineer had been round but could not gain access? How did they gain entry all the other times, told engineer will not come back today so have no heating or hot water still I think this is disgusting it is freezing cold and I will be putting in a big complaint about this company