Crest Nicholson

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Reese's complaint against Crest Nicholson

Reese O Connor


Velentine Place: terrible quality and poor customer service

Complaint against Crest Nicholson

I bought a flat in Valentine Place development in London 8 months ago and so far the experience has been terrible. Crest hurried up the works in order to force buyers to complete the purchase by the end of their financial year. This has led to enormous quality issues. Before completion I warned Crest about water leaking from the roof in the flat and 8 months after rain is still dropping down from the living room ceiling. The Customer Service has been dragging its feet in order to minimize its costs and so far no solution is in sight. The overall water piping of the building has major issues, with many leaks appearing in several flats. The lift in the building has been working intermittently and I got stuck in it several times, having to wait for emergency services to come to rescue me. Definitely the quality of the development is too low for the price of the units and the Customer Service should be more helpful with the tenants.

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