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Leanne's complaint against Simarc Property Management
0 Stars! Extortionate Fees for Nothing!
Complaint against Simarc Property Management
I paid my ground rent and other charges that were added to it (unwillingly but because I did not want to end up with another charge added on top). The total amount for the ground rent was £250 and the total fees and other charges that were added amounted to £132 so I ended up paying £382! I cannot understand how 'other fees' amounted to so much and asked for a breakdown which obviously Simarc never bothered to give me! There is no way that this amount of money is required for any type of 'administrative' or other work. I did send the ground rent payment late but this was because I was initially sent out letters with the wrong amount due TWICE and had to keep calling to try and get this rectified before I would pay as otherwise I would have had no documentation of how much I actually owed. The first 2 letters stated that the total payable was £500, so you can understand why I did not want to pay this. When I phoned up I was told they didn't understand how this had happened and would send out a new letter. The letter arrived a few days later and said £500 again! I called again and was told the system was showing £250 and they couldn't understand why the letter said £500 again. I finally received a letter with the correct amount on and so paid but by that point they had added on the ridiculous £132. I have so far E-mailed twice asking for reasons as to why I have had to pay over £150% of what I originally owed because actually the section stating 'interest on overdue ground rent (if applicable)' said £0 so what exactly are these total fees and other charges??? Absolutely ridiculous and I will be pursuing this through any channel necessary to get answers and my money back!! DO NOT USE THIS COMPANY!
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Jessica Garty | | VERIFIED