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A's complaint against Steve Brooks Kitchens
A Burton
13/11/2018
Disgraceful tactics of an unscrupulous conman mr Steve brooks and sandstone worktops Jaime
Complaint against
Steve Brooks Kitchens
Yes we too have had a very similar experience kitchen started July 18 still not finished very poor workmanship from his contexts and lots of days off work waiting for the worktops to be fitted and the finished see trading standards and seek for litigation he’s now starting up a new business too this person does not project manage he is a salesman nothing more take things up legally as we are doing
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Steve Brooks Kitchens has not yet responded
- Comments (47)
lyn farrell | | VERIFIED
Pls see my comments on previous post. Also, Steve Brooks is on Twitter - complain there as it's public.
lyn farrell | | VERIFIED
I am also taking him to small claims court - Citizen's Advice Consumer Helpline have been really useful and helpful.
A Burton | | VERIFIED
Thank you Lyn good luck we will do all we can to stop this Jaime at Sawnstone who does the worktops him and Steve are both conmen I’ve also spoken of some of the fitters want to just say Carlos from falcon jonnery very honest and did a good job he was ripped off too by Steve Brooks it is in hand
lyn farrell | | VERIFIED
Hi there - if you want to connect with me, so I can tell you all the steps to take for this conman, then please post an email address. I can then set up a facebook page.
I've reported to Trading Standards, Watchdog and Action Fraud so far. But the MORE than send details through, the quicker they'll respond.
I'm now connected to kirsty on this page - in numbers we have more power!
Take care
Jordan Connor | | VERIFIED
https://m.facebook.com/story/graphql_permalink/?graphql_id=UzpfSTYxMzc4MDc1MzoxMDE1NTYxOTkyMDcxMDc1NA%3D%3D
Jordan Connor | | VERIFIED
Please visit above link for more info on Steve
Tameth Reid | | VERIFIED
Hello all, we are currently having issues with a bathroom replacement done by Steve Brooks who is now trading under 'Bathroom Supreme' was anything ever done to resolve your complaints? was a facebook group set up to help make people aware and hopefully help prevent him continuing to get away with ripping more people off?..
Tameth Reid | | VERIFIED
https://www.facebook.com/groups/527621053930607/permalink/3116499671709386/
A Burton | | VERIFIED
Hi it’s with our solicitor happy to discuss tho
A Burton | | VERIFIED
He keeps changing his business name to try and avoid legal action etc I’m not sure re the fb page but was contacted by someone re standsawn too who do worktops I was contacted by Jaime asking me to remove this review and threatening legal action too
A Burton | | VERIFIED
Jaime runs sandsawn does worktops
Annoyed Customer | | VERIFIED
HE should be called Arthur Daley (STEVE BROOKS) he is a charlatan and I have had enough of him trying to cover his tracks by removing any reviews on Bark.com that are not at least 4 stars!!! he has been reported as he wont allow me to voice my opinion of the nightmare I have had with him regarding my new bathroom ... wish I had never clapped eyes on him !!
A Burton | | VERIFIED
Totally agree and you need to report him to trading standards and seek legal advice the company that keeps allowing reviews to be changed call them and also write in he should not be allowed to continue to rip people off! Our kitchen doors are now starting to scratch so much for his quality he’s a bare faced liar do not use Steve brooks or any company he recommends
Annoyed Customer | | VERIFIED
He is now using his workmen to say that my review is causing him to lose work ! what a joke I have seen much worse reviews still on Bark.com when I scrolled through the pages from last 8 months ... pity I didn't go through them before I hired him....he isn't even man enough to contact me himself and discuss the matter!
A Burton | | VERIFIED
He won’t and he deserves to be out of business he’s s conman don’t remove and yes I wish I had seen these reviews but he’s been getting them removed which is disgusting of bark to allow I called them to complain too and they weren’t too bothered
Annoyed Customer | | VERIFIED
Keep on at bark I kept ringing them every time he reported me and they eventually sent him a warning that if he kept abusing the website as he was they would remove him altogether I currently have the fitters here for hopefully the last time to rectify the boiler cupboard and issues with the overall finish but even this is proving to be a nightmare.!!
A Burton | | VERIFIED
I know how you feel our job started beginning of July 18 it was apparently around 2 wks end of Oct was when we finally got our worktops Steve and Jaime who owns the worktop company kept promising to sort things and they both went on holiday after promising for the 6th time to deliver and fit really appalling Steve wasn’t paying the people doing the jobs at Rome’s so we ended up dragged into that
A Burton | | VERIFIED
We had lots of days off work and all the snagging light fittings sockets my husband had to get sorted Steve employs no one he recommended me customers independent tradesmen so he really is just a salesman the workmen we had all said he had no clue and some stopped working for him after our job as he didn’t pay them or had conned them out of cash just keep a record of everything all facts
A Burton | | VERIFIED
Then see trading standards and a good lawyer xx
Annoyed Customer | | VERIFIED
He bombarded me with txts about my review on bark and then low and behold another one springs up with 1 star on mon with a much worse write up and yet he says she was delighted with her new kitchen ! what planet is he on ?
A Burton | | VERIFIED
It’s outrageous I’ve seen people say he asks people to put reviews on it’s all a con good luck Hun xx
Jill Thompson | | VERIFIED
I had dealings with this guy in 2016 I did everything to try and get something done there was about 20 of us nothing
Even my Mp took it to parliament as Steve Brooks also changes the spelling of his name
So many limited companies i found for him and Jamie
My argument was when setting up a limited company you should use your real name he does not
A Burton | | VERIFIED
Interesting I’m going to push forward soon with my case so will keep this thread up dated
Yvonne Duke | | VERIFIED
Friend gave five star review on bark which was published however things started going wrong (too late for us by this point, sadly)
When a new, lower star rated review was sent, company owner blocked it and gave his *version* to avoid it showing.
I`m aware others have been blocked as fitter who worked at ours mentioned a customer writing his bathroom looked like a silicone explosion or similar.
Yvonne Duke | | VERIFIED
Not only did we have our own bathroom/newly broken items/packaging in our garden, we ended up with detritus belonging to someone else`s bathroom refit there too! Looked like landfill for many weeks though we paid the company to remove it.
A Burton | | VERIFIED
I’m still gathering all this type of info and I was threatened by Jamie re legal action for these comments, he also threatened someone working for Steve brooks a contractor however Steve brook and his pal Jamie May think they can bully customers they are ripping off and remove the poor ratings from other sites however they will not continue to get away with ripping people off t
A Burton | | VERIFIED
There are so many people genuinely unhappy with Steve brooks and Jaime from sawnstone who have been ripped off and had very substandard workmen ship we need to make sure every issue is sent to testing standards we also need to report bark as they are not credible as a recommendation site it’s all fake reviews
Yvonne Duke | | VERIFIED
Oh heck. I can`t get onto Bark anymore as it appears the link is broken? Never reviewed on there myself but did e mail SB via that site. Are there any more reviews now?
A Burton | | VERIFIED
Check out the links in this thread and keep posting their names I’ve told all the people in the trade I know as well as friends and relatives good luck
Yvonne Duke | | VERIFIED
We`d been led to believe that the workmen were all part of his company though they were just regularly used fitting teams. The tiler had no connection whatsoever and was sought from a website. His work had never been checked and our bathroom was the first job via S Brooks. He had to return as fitters didn`t follow the design and had to address one of their mistakes.
Yvonne Duke | | VERIFIED
The rip out team removed old suite but originally left tiles that we`d paid to have taken off. Once removed many went down the drains internally which caused back flow of human waste.. Had to `flush` via buckets of water carried from outside as nothing in the bathroom was plumbed in for a while.Tiles were also prevalent in external drains which serve six houses. Took us many hours unblocking.
Yvonne Duke | | VERIFIED
Floor screed _ none of which is on under the flooring - again paid for was poured down the outside drain which set! Hours chipping away to remove it revealed yet more wall tiles blocking underneath the hardened screed. When the basin was finally plumbed in and usable - prior to being aware of blockage, water was flowing into a neighbour`s garden when basin plug was released.
Yvonne Duke | | VERIFIED
Because our shower has been put onto the wrong wall it means the shower screen runs level (ish) with the door frame rather than allowing room which it should have.
The door mechanism actually hits the metal which holds in the Mermaid shower panel.
Paid for three spotlight and an extractor light but four spots were being put in until we reminded them. Didn`t seem happy we`d noticed though.
Yvonne Duke | | VERIFIED
Knocked out the electricity supply as well as unplugged a freezer without noticing.Contents binned.
We paid to have window bet bathroom and utility removed for bricking up. Plaster required one side, tiles other. Cheaper option than brick chosen by fitters then we were grumbled at as a plasterer had to come. as mentioned, we had paid for that service. Unqualified people were left unsupervised.
A Burton | | VERIFIED
Disgrace total disgrace we really need to collectively raise these issues via trading standards and solicitors we experienced the same re quality of some of the workmen some of which blamed each other for shoddy workmanship and as you say paid for services I really hope you take legal
Action
Hayley Warburton | | VERIFIED
Conman!! Complete rip off DO NOT USE THEM AT ALL. I had my kitchen ripped out in November so 9 months ago and i they left me with tiles falling off the sockets hanging out. They didn't put the cooker hood up and grouting left. I am reporting him to trading standards and he has been bankrupt before.
A Burton | | VERIFIED
If anyone is up for it we could start to discuss these issues off line and collate all the evidence and present to trading standards along with legal action
If anyone is interested let me know xx
Chris Binge | | VERIFIED
Total rip off. We got a quote off him then we changed our minds. Charged us £200 for work he said he has carried out but when we ask for a breakdown of costs he won’t supply us with it. He said he had ordered some of the materials but we hadn’t chose any so what he has ordered I don’t know. Keep away.
Georgia Williams | | VERIFIED
Total nightmare. Wrong parts arriving, a small en-suite took over a week to complete, certain parts arriving, not sticking to the original design, replying with snotty emails, complete con man. Barely communicated with the fitter so the wrong thing were installed however the fitter did do a good job and was very honest and kind. As for Steve horrible con man who needs shutting down!
A Burton | | VERIFIED
Hi all if you look at how many of us on just this thread have had exactly the same experiences as Chris binge has said let’s all gather our evidence and collectively complain I’ve got pictures of the workmanship emails and text that are sarcastic and rude this person takes your money does a rubbish job and laughs in your face my email if anyone would like to discuss is [email protected]
Trudi S | | VERIFIED
The kitchen looked rushed. I was informed they could sort out the gas, so i dont have a back on one of my cupboards. I thought the men could do this i was conned. They left my sink leaking, they did come back and fix it but its messy. No thought. I could have done a better job with my husband and saved alot of money.
A Burton | | VERIFIED
He is a total conman it’s a disgrace sorry your yet another victim of Steve he’s racking in the money with no care for who he rips off
Anne Stuart | | VERIFIED
Wish I had seen this earlier.
Can I ask what the fitters names were that did the work on your bathrooms please.
Yvonne Duke | | VERIFIED
Mr Brooks sent us what he deemed his best fitting team which were CPB Joinery. I wouldn`t recommend either to anybody. At least two others on here had the same fitters. We were truly shocked by the work Financially and time wise too we would have been better off booking separate tradesmen. All in all it was a nightmare.
Yvonne Duke | | VERIFIED
Has work started on your bathroom Anne?
A Burton | | VERIFIED
Anne don’t use him you will regret it
A Burton | | VERIFIED
This is who provided me with our worktops and who works with Steve Brooks check out the website likely is waiting for month failed to provide the worktops on several occasions after many promises of delivery and fitting then threaten me with legal action if I didn’t remove any reference to him and his company legal action can’t be supported if you remain factual https://sawnstoneltd.co.uk/
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