Emergency Response Group

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Scott's complaint against Emergency Response Group

Scott Hamer

15/02/2018

Cowboy company

Complaint against Emergency Response Group

I called emergency response group about my downstairs toilet being blocked and that I’d tried plunging it myself to no avail. I found it strange that they took my card details over the phone but I needed it unblocking with my young son at home, it needed doing so I agreed a price and they agreed to fix my blockage. A plumber came out, attempted to plunge it which didn’t work, told me it was the drain and left after 20 minutes so I had to call someone else to fix my problem, and then they have the cheek to charge £198, apparently for the plumbers time, so I was left with a blocked toilet and a hole in my pocket. Complete rip off and I’m currently going through citizens advice and trading standards as they had no right to charge that amount for not fixing what they had agreed to do. I advise you avoid this company at all costs.

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