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Vivienne's complaint against Purple Bricks Estate Agents
Paid for Failure
Complaint against Purple Bricks Estate Agents
The advert on TV makes you want to sign up as did we. They act like two bumbling baboons joking and clowning about and saying how good they are, watch the advert. Then real life sets in. You are put on a website with pictures and the facilities to actually sell the house yourself, manage all your viewings.. You sign for a one off fee of £798.00 which increases. They hound you to sign for their own consultancy, three emails to get us to start up our file before even the 1st viewing. When viewings are not happening they start trying to make you put the price down by between 4% & 8% within weeks of marketing your home. People go the site and make bookings and never turn up with no way of contacting them. People were viewing who did not want to move for 3-6 months and were just browsing ( time wasters ) There were a lot of these. Our personal experienced agent was nowhere to be seen. never replied to messages left. Would only call to suggest we drop the price yet again. But you see the clever part of Purple Bricks is you pay whatever the outcome. If they sell you pay If you go with another agent you pay If you take it off the market you pay If after 10 months it remains unsold you pay If you sell via another agent you pay Whatever scenario - you pay. They are in a win win situation. Every homeowner who signs with Purple Bricks pays. What other agent can claim to have a sure way of being paid for every house on their books. They keep reminding you to pay up or you will be charged interest. This company needs regulating in line with all other Estate Agents or they will continue to get away with this.
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- Comments (5)
Joanna Allen | | VERIFIED
Vivienne Robinson | | VERIFIED
Joanne barnes | | VERIFIED
Joanna Kellett | | VERIFIED
alexandra Docherty | | VERIFIED