Wren Kitchens

3.00 stars

314 Reviews

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Stephen's complaint against Wren Kitchens

Stephen Lane

20/04/2017

12 months and wardrobe doors still not fixed

Complaint against Wren Kitchens

2 years ago I had bedroom wardrobes fitted by wren with 3 year guarantee. after 1 year, the slidiing door stopped opening. I told wren who sent me out 2 new doors. a fitter came but said it's the runner that's broken so couldn't fix it. I have since phoned and emailed wren over 20 times who either ignore me or say they will chase up the order of the broken runner. it's now been 14 months and I still have a set of new doors and a broken wardrobe and totally fed up with wren..

  • supporters 0

Wren Kitchens failed to resolve this complaint

  • Comments (9)

Wren Kitchens | | VERIFIED

Hi Stephen, If you could please confirm your order details, I will look into this for you. Regards, Adam

Stephen Lane | | VERIFIED

User Responded via private message

Stephen Lane | | VERIFIED

User Responded via private message

Stephen Lane | | VERIFIED

User Responded via private message

Wren Kitchens | | VERIFIED

Thank you Stephen, I'll look into this and update you as soon as I can. Regards, Adam

Stephen Lane | | VERIFIED

User Responded via private message

Wren Kitchens | | VERIFIED

Hi Stephen, I'm sorry you have not yet been updated. I will chase this for you today. Regards, Adam

Stephen Lane | | VERIFIED

Still nothing Adam so im about to close this as being unresolved which will further affect Wrens poor rating. Absolutely disgraceful.

Stephen Lane | | VERIFIED

Worst customer service ever. Several replies from Adam saying he will chase this today - several weeks later - still nothing. Should have listened to my parents when they said dont use Wren. Once they have
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