Wren Kitchens

3.00 stars

284 Reviews

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Stephen's complaint against Wren Kitchens

Stephen Anderson

12/12/2017

[RESPONDED] Appliance removed without our knowledge

Complaint against Wren Kitchens

We spent hours going through the design of our dream kitchen and agreed before our extension was built to be delivered once we were ready. This design included various appliances including a Neff 4 plate induction hob. The extension took longer than expected but several months later we went back into wren and they sent someone to measure up. We sat for hours again and the design was slightly changed, removing some units and added others. They then came back with an uplifted price that I wasn't happy with, so negotiated and agreed to remove the microwave oven and settled on a figure. I was then told I needed to sign this that day otherwise I would lose the delivery date of the 8th December and it would be a January delivery then. So I completed the credit application to have 12 months interest free, but Barclays declined. This was about 1900hrs in the evening on a weekday, so I had to check my credit score the next day, which was all clear. So I called Wren Customer care line but they couldn't do anything about the credit and I had to pay by credit card there an then. I was told that I would be emailed a copy of the agreement so I could check what was ordered but this never came through and the only time I received a copy was with the delivery and to my shock and horror the Neff hob was not included. I called and spoke with the designer and manager at the Erdington branch but they said as I had signed for it and the hob wasn't listed, then I had not been charged for it. I explained that I negotiated a price based on all that was discussed and agreed. The hob was removed towards the later stage of negotiation without my knowledge and had I been aware that the price did not include the hob, then I wouldn't have gone ahead with the order. The store was not interested so I feel that I have to seek legal advice and report my experience.

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Wren Kitchens has responded

  • Comments (4)

Wren Kitchens | | VERIFIED

Hi Stephen, could you please confirm your order details? I can then advise further. Regards, Adam

Stephen Anderson | | VERIFIED

our order number is 25402261

Wren Kitchens | | VERIFIED

Hi Stephen, Thank you for the details. I have looked into your order and understand you have deliveries due in the coming weeks which shall hopefully resolve matters. Kind Regards, Megan

Stephen Anderson | | VERIFIED

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