Wren Kitchens

3.00 stars

314 Reviews

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Geva's complaint against Wren Kitchens

Geva Blackett

02/01/2020

Awful from the moment the contract was signed

Complaint against Wren Kitchens

My experience (Order Reference Number: S2211997/16) was awful from the minute the contract was signed until 2 years later when the kitchen was removed in August 2019. The fitters didn't turn up, bits were missing, the work was awful and the mess left.... Customer service was atrocious; they continually made out I was in the wrong and were unhelpful as well as obstructive. I ended up having to go to the Financial Ombudsman - you can read the decision to uphold my complaint on their website and make your own mind up whether to buy from them or not - just search for Decision Reference DRN4518392 - One of the most horrible companies I have ever had to deal with.

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