Wren Kitchens

3.00 stars

314 Reviews

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Alan's complaint against Wren Kitchens

Alan Wheelhouse

09/11/2017

[RESPONDED] Beware Wren Kitchens

Complaint against Wren Kitchens

Our kitchen took 14 weeks to complete. The problems all stemming from the fact that the kitchen was measured incorrectly by the first person and then not picked up by the fitter in his prefit inspection. Fitting was a nightmare from day 1 with the allotted team having to travel over an hour to get to us and never arriving before 11:00 am. It was 2:30 on day 1!! The first team ran out of time at 10:30 in the evening of the Sunday ( day 7 ) leaving us with no cooker, no washing machine and a sink only just attached after 7 days. Our coordinator who was supposed to smooth out all these issues never contacted us and we only found out subsequently that she had left Wren and nobody had been assigned in her place. By dint of phoning and e-mailing constantly work proceeded in dribs and drabs through the efforts of a fantastic local team but they were unable to deliver the planned kitchen because it didn't fit. This in itself left us paying for £500 of unusable items. We have been through the farce of the compensation claim process to be offered firstly £80 then raised "as a gesture of good will" to £130 less than 1% of the cost of the kitchen. Wren will not give any indication of how this figure is arrived at nor will they ever speak to a customer in person if it can be avoided. Frankly the customer service is diabolical, the people never answer a straight question and the person who was finally given the job of our "customer coordinator" was incompetent and quite simply more than economical with the truth. The team at the showroom made efforts to help but quite frankly their interest wanes as soon as you've signed the finance agreement.

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Wren Kitchens has responded

  • Comments (2)

Wren Kitchens | | VERIFIED

Hi Alan, Thank you for your review. Regards, Adam

Wren Kitchens | | VERIFIED

Hi Alan, Thank you for your review. Regards, Adam
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