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Marie's complaint against Wren Kitchens
Customer Services/ Sales
Complaint against Wren Kitchens
I have just come off the phone from Wren Customer Service Manager, we placed an order for a kitchen, originally we changed the actual kitchen with the designer to have flat packed as it's a lot cheaper and this kitchen is for a rented property. We then had more amendments made then agreed on the kitchen, paid a deposit. 3 weeks later we had their kitchen measurer come round to measure the walls, we were emailed to say the size is a little smaller so will have to change the draw. A few weeks later when we were ready to have the kitchen delivered we found out our designer had left and had to go in and see a new designer, my husband went in, paid for the kitchen and we awaited delivery. When the kitchen arrived it was fully assembled! I called to informed them this was wrong and we had pacifically asked for non assembled and at no time had we been informed the kitchen had been changed! The manager at Croydon and Customer services said it's your fault for not checking what your paying for! I said, so it's ok for your designer to change our design completely as to changed the kitchen from flat pack to assembled you have to literally re-design the kitchen, leave the company, obviously more commission for them and then blame us? I have the email from the time the kitchen was changed from flat pack to assembled the designer informed us about the draws having to be changed but NOTHING about going from flat pack to assembled, it's our fault? So if I sell a network but supply the wrong software it's the clients fault because they've agreed to it by signing the contract??? Apparently Yes! it's your fault if the designer has made a mistake or changed your kitchen and you haven't spotted it at the time of signing the final contract!
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