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eloy's complaint against Wren Kitchens
Don't trust the sales person at Wren, appalling service
Complaint against Wren Kitchens
We approached Wren kitchens after having our kitchen designed by b&q, the sales woman told us that Wren could match the price. We chose a kitchen of similar design and signed up for the offer. We spent over an hour in the shop with the woman talking through everything, everything was going smooth until we took deli ery of the kitchen, we were missing the appliances and splash backs. It was at this point we discovered we were conned! It turned out in order for Wren to price match the deal they had removed the appliances but dI'd not tell us. I really trusted the sales woman and thought Wren were a reputable company so signed for the deal without checking the order as it was just lists of items that I didn't really understand as I am not a kitchen designer/fitter. I have all the emails confirming the price match and that the appliances would be delivered but the sales person has now left and the manager said "I have been sold down the river" I am disgusted at the way we have been treated, at one point the manager of the Warrington store called me a liar! Wren do absolutely nothing to rectify any issues post delivery and have zero customer service skills.
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eloy lopez | | VERIFIED