Wren Kitchens

3.00 stars

312 Reviews

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Freya's complaint against Wren Kitchens

Freya Evans

21/01/2018

[RESPONDED] Don’t use Wren Kitchens!!!

Complaint against Wren Kitchens

Our kitchen is lovely but the service we received from Wren was horrendous! We were sent broken kitchen units and expected to use them. When we refused, they wanted us to pay to order replacements. Once they were ordered, they took several week to arrive. They sent us incorrect parts claiming we had ordered them. They even designed our kitchen incorrectly (with an extra two units’ worth of space) because the kitchen consultant had put in different measurements to the ones we had given him. It’s safe to say, Wren staff didn’t listen effectively to us and even when we raised our dissatisfaction about the problems we’d experienced, this continued and they refused to acknowledge any wrongdoing or offer us any compensation. Dealing with Wren was an absolute nightmare and despite the quality of the kitchen itself, I would warn anyone against buying from them. All they are interested in is securing the initial sale. They couldn’t care less about customer service beyond that point.

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Wren Kitchens has responded

  • Comments (2)

Wren Kitchens | | VERIFIED

Hi Freya, I'm sorry to hear this. If you require any assistance, could you please e-mail your order details to [email protected] Thanks, Adam

Wren Kitchens | | VERIFIED

Hi Freya, I'm sorry to hear this. If you require any assistance, could you please e-mail your order details to [email protected] Thanks, Adam
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