Wren Kitchens

3.00 stars

314 Reviews

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paul's complaint against Wren Kitchens

paul hiles

20/05/2017

[RESPONDED] Dreadful customer service from head office and Harlow branch

Complaint against Wren Kitchens

Dreadful Customer Service from both from the head office and the Harlow branch where I ordered the kitchen.The Kitchen was not the correct size when delivered .took an hour to unwrap.. because I didn't check while the drivers were there and signed for it, they were unwilling to help at all... The measurements were out by at least two foot. and the promised curved worktop I ordered was square not curved.. Luckily my kitchen fitter tweaked the units to fit..no thanks to Wren though..Customer service and The Harlow shop never returned calls. Beware ! they behave like second hand car salesmen for a reason, they take the money and don't care after that. Head office told me to hold the line for 15 minutes on one occasion and constantly checked I was still there dealing with my complaints. Dreadful customer service.

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Wren Kitchens has responded

  • Comments (2)

Wren Kitchens | | VERIFIED

Hi Paul, Thank you for your review. I'm sorry to hear you are dissatisfied with the service provided. If you could please provide your order details, I will ensure your comments are addressed. Regards, Adam

Wren Kitchens | | VERIFIED

Hi Paul, Thank you for your review. I'm sorry to hear you are dissatisfied with the service provided. If you could please provide your order details, I will ensure your comments are addressed. Regards, Adam
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