Wren Kitchens

3.00 stars

279 Reviews

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Scott 's complaint against Wren Kitchens

Scott Neto

14/08/2017

[RESPONDED] If i could give Wren 0 stars i would

Complaint against Wren Kitchens

We ordered a new Kitchen from Wren earlier this year costing circa £16,000 so not cheap! All is fine until they actually gt your money and then everything falls apart. You are assigned a customer service point of contact - our one didnt make contact with us even once dispite units not arriving, delays, wrong equipment, wasted days at home when nothing comes, needing to escalate to a VP to get anything done, shocking compensation team - basically the lot - nobody here actually helps the customer! Far better alternatives are available.. One thing which nearly made me laugh was they delivered a faulty wine cooler which i told them needed to be replaced (a normal request) and was told it was my responsibility to contact the manufacturer and chase a new one - i had never used it. Basically in short, if you are reading this - DO NOT USE, some of their products are nice but i promise by the end of the experience you wont care if the kitchen is nice you will be so sick of the stress Wren cause you. HORRENDOUS, HORRENDOUS, HORRENDOUS!!!

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  • Comments (2)

Wren Kitchens | | VERIFIED

Hi Scott, I have replied to your Trustpilot review. Regards, Adam

Wren Kitchens | | VERIFIED

Hi Scott, I have replied to your Trustpilot review. Regards, Adam
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