Wren Kitchens

3.00 stars

314 Reviews

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Kokila's complaint against Wren Kitchens

Kokila Patel

22/06/2019

Incompetency of Fitter

Complaint against Wren Kitchens

Leicester branch, ordered kitchen was sold on in-house service of fitter carrying out all subsidiary work (great all under one roof), fitter came, NO preparations, NO subsidiary work and commenced installing the units. My elderly parents questioned this and he became abusive, dismissive and outright rude. He down tooled and left, for over a week now, they have no sink or cooker and a dismantled kitchen. Wren Field Investigator appointed, offered the fitter to come back and finish the job - how can you offer this when relationship has broken down? Did not ask us what we would like? No attempt to set up a temporary kitchen whilst this matter gets resolved. We are only a week into this nightmare and left with sourcing additional trades persons, working with their timelines is fair from a dream kitchen that my elderly parents deserve!!!! Such slap dash service, promises the world and delivers hell.

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