Wren Kitchens

3.00 stars

282 Reviews

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Marc's complaint against Wren Kitchens

Marc Gibson

23/01/2019

Infinity range quality issues

Complaint against Wren Kitchens

Our Wren Infinity Charcoal high gloss units were installed in February 2018. By June 2018 one of the units had started to flake, so a replacement door was sent out. By August 2018, several units had started to show signs of the paint "thinning" to show the white undercoat. We requested a site visit to review the issues, but this was initially declined. After a number of months ongoing communications with Wren customer service team in relation to the units and installation costs, we ended up having to raise the issue with the Furniture Ombudsman. It was then escalated to the Wren resolution team, who arranged a site visit, which concluded all 14 Charcoal doors needed replacing. There were then two failed delivery attempts by Wren within 48 hours of the planned delivery date. After 4 months we finally received our replacement doors. Wren's compensation offered, excluding the installation costs, was around 5% of the kitchen value, which we declined due to the lack of understanding with the amount of time spent on these issues. All we wanted was the kitchen we paid for, it should have been that simple. We are now left with 14 old doors and a garage full of packaging to dispose of. Worst of all, one of the replacement doors is already showing signs of "thinning" within the first week of installation - doesn't look like Wren Kitchens have fixed the issues they have. Unfortunately it looks like I will have to keep going through this same process time and time again, which wasn't what I expected when I purchased my kitchen. Pictures to follow.

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